Gr8 asked questions
All of our items are one-of-one and handmade to order. Each order takes 3-5 BUSINESS DAYS to produce before being shipped. If you have a specific request that you do not see on the site or would like Think&Paint to customize for you, please contact us via firstname.lastname@example.org.
We do not offer refunds.
We are happy to exchange or provide store credit for any item within 30 days of you receiving that order. For events, you will be able to transfer your ticket another person or to the next Think & Paint event. We are also here to help you. Please send an email with your name and order number to email@example.com for further information on exchanges & store credit.
We cannot be held accountable for any missing and/or lost international or domestic packages. As the shipper, we accept full liability for the care of your order until it has been turned over to USPS, at which point all delivery claims and inquiries are processed through the USPS claim management system. All claims are subject to USPS scrutiny and deliberation. USPS is liable for all packages lost in transit. All packages marked successfully delivered by USPS are not subject to refund inquiries.
If your tracking information indicates your package was delivered but you do not have it, we recommend first checking with your local post office in person. Please note that a telephone call is not the best way to turn up a missing package! An in-person visit armed with your tracking number, name, and address will allow the postal employees to physically check the local post office to see if your package is being held there for you. Sometimes, packages are too large to fit in a mailbox and your postal carrier will not feel comfortable leaving them at your door, so they will place them on the side of your residence or behind a potted plant, etc. for safe keeping. Only after you have checked with your local post office do we recommend filing a claim with USPS immediately on their website here.
If your tracking information does not indicate that your package has been delivered, and appears to be "stuck" somewhere in transit, first check in-person with your local post office using the tracking number as reference. Sometimes, packages are held there and tracking info is not updated to indicate it is being held. A telephone call will usually not be sufficient to determine if your package is being held there. If your local post office does not have your package when you visit in-person, file a claim with USPS on their website here.